ACCI Dent Window Cleaning

Assessment 2

Case Study – ACCI Dent Window Cleaning.

(55 Marks)



You should use the following Internet resources to help understand the


Acci Dent Window Cleaning is a 4 year old company currently having workplace

safety issues. The company is under investigation by Safework NSW and icare after two of their employees suffered major injuries when the extension ladder used by the said employees accidentally toppled from the 2nd-floor of a building.

One worker sustained a compound fracture to one arm, injuries to the liver, fractured ribs and a fractured pelvis. The other employee suffered a fractured pelvis, loss of several teeth, and injuries to his tendon, cheek and mouth. Both are found to have basic English language skills and have no concept of WHS principles. The company is facing a $75,000 fine by Safework.
There was an error of judgement of the part of Acci Dent as the shift supervisor assigned is found inexperienced and was incompetent. Internal investigation reveals that lack of a systematic way to manage WHS in the workplace is a major contributing factor to the cause of the accident. For example, they do not have formal consultation procedures to handle safety issues.

Eddy Mann, the manager is the unofficial workplace safety officer who’s responsible in all safety issues. For example, if a safety concern is identified by one of the staff, Eddy will look at it, evaluate it, and make a decision as to how to remedy the problem. No formal documentation is made on each of the safety issues identified. The only recording of these issues is on Eddy’s diary where incidents are jotted down when, where, and who is involved, including some of the relevant details of the incident. The owners are also totally negligent in managing workplace

safety issues. They have an “It won’t happen to us” attitude regarding workplace accidents.
As part of its legal obligations under the WHS Act 2012, Acci Dent is looking at developing a comprehensive system that will prevent these kinds of WHS issues happening in the future. The first course of action for the company is to appoint a WHS Administrator that will handle all WHS policies and procedures including procedures for effective consultation, implementation, control and review of workplace safety practices. The management is totally committed to this process after the incident.



Assessment 2

You should use the following Internet resource to answer these Questions:

  1. Identify five (5) external motivators that will prompt Acci Dent Window Cleaning to develop an a WHS management system. (10 marks)
  2. Identify five (5) internal motivators that will prompt Acci Dent Window Cleaning to develop a WHS management system. (10 marks)
  3. The Acci Dent Window Cleaning management decided to develop a WHS management system to manage safety in the workplace. In developing a WHS management system, stakeholders need to be consulted. Identify five (5) stakeholders which management needs to consult when developing a WHS management system. (10 marks)
  4. Name at least five (5) workplace processes that can be combined in a methodical and ordered manner to minimise the risk of injury or ill health in the workplace. (5 marks)
  5. What changes need to be made to the present Work Health Safety Management System (WHSMS) of the company? (10 marks)
  6. How will you ensure that staff maintain an ongoing commitment to the new



(10 marks)

Assessment 2 Total Marks –